Table Games Supervisor
ESSENTIAL JOB FUNCTIONS: * Responsible for interviewing, training, and selecting employees for the department * Conduct Performance Reviews in accordance with policies and procedures; provide feedback; coaching and development guidance as needed. * Review, analyze and make recommendations with respect to wage increases; promotions; or demotions as needed. * Respond to and handle employee complaints (grievances) in a timely and efficient manner. * Recommend or take appropriate action when administering disciplinary processes in accordance with established policies and procedures. * Responsible for planning, supervising and monitoring the work of the team members in assigned area(s). * Responsible for monitoring legal compliance with federal, state and gaming laws. * Schedules and places personnel, utilizing the tools and equipment available. * Supervises the opening and closing procedures of assigned table games. ADDITIONAL JOB DUTIES: * Ensures a smooth department operation in compliance with established policies and procedures. * Oversees all action in assigned area; reports any outstanding or irregular play to Casino Operations Manager. * Settles disputes amicably arising from guest complaints. * Sets the proper example of hospitality and ensures that a visual impression of friendliness and courtesy are maintained from all Games personnel in an assigned area. * Ensures adherence to all safety policies and procedures and reports any safety hazards to assigned Casino Shift Manager. * Assists with the monitoring and administration of special promotions and programs. * Develops new gaming guests through contacts and provides the appropriate services and assistance for these new guests. * Recommends guest complimentary service of room, food and beverage. * Recommends changes in the department including: hiring, promotion, demotion, and termination. Recommends wage and salary changes for assigned personnel within established limits. * Adheres to regulatory, departmental and company policies. * Responsible for casino operations on an assigned shift. * Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. * Other duties as assigned.
- High school diploma, G.E.D. is required.
- Must possess strong supervisory and leadership skills.
- Successful completion of the Supervisor Leadership Assessment Program (SuperLAP) is required.
- Minimum 1-2 year's previous experience in Table Games is preferred.
- Six months previous supervisory experience required.