Job Description

*$1000 signing bonus*

JOB SUMMARY:

The Table Games Dual Rate Supervisor has two distinct sets of responsibilities that fluctuate between supervisor and line level depending upon business needs.

ESSENTIAL JOB FUNCTIONS:

  • Supervises the assigned table games and ensures a smooth operation, ensures established policies and procedures are followed by the Games Department personnel.
  • Deals cards at an assigned table in accordance with established policies and procedures for the gaming entertainment of Harrah’s guests.
  • Responsible for interviewing, training, and selecting employees for the department.
  • Conduct Performance Reviews in accordance with policies and procedures; provide feedback; coaching and development guidance as needed.
  • Responsible for planning, supervising and monitoring the work of the team members in assigned area(s).
  • Supervises the opening and closing procedures of assigned table games.
  • Ensures a smooth department operation in compliance with established policies and procedures.
  • Oversees all action in assigned area; reports any outstanding or irregular play to Casino Operations Manager.
  • Maintains a continuous inspection of deck(s), ensuring the security of assigned game at all times.
  • Exchanges guest currency for gaming tokens and ensures the safety of all tokens and cash entrusted.
  • Assists guests in playing and ensures adherence to established rules, policies and procedures.

ADDITIONAL JOB DUTIES:

  • Review, analyze and make recommendations with respect to wage increases; promotions; or demotions as needed.
  • Respond to and handle employee complaints (grievances) in a timely and efficient manner.
  • Recommend or take appropriate action when administering disciplinary processes in accordance with established policies and procedures.
  • Responsible for monitoring legal compliance with federal, state and gaming laws.
  • Schedules and places personnel, utilizing the tools and equipment available.
  • Settles disputes amicably arising from guest complaints.
  • Sets the proper example of hospitality and ensures that a visual impression of friendliness and courtesy are maintained from all Games personnel in an assigned area.
  • Ensures adherence to all safety policies and procedures and reports any safety hazards to assigned Casino Operations Manager.
  • Assists with the monitoring and administration of special promotions and programs.
  • Develops new gaming guests through contacts and provides the appropriate services and assistance for these new guests.
  • Recommends guest complimentary service of room, food and beverage.
  • Recommends changes in the department including: hiring, promotion, demotion, and termination
  • Recommends wage and salary changes for assigned personnel within established limits.
  • Coordinates with Supervisors and Security to detect and prevent attempts to cheat and to identify floor irregularities to a Table Games Supervisor, Casino Operations Manager or Assistant Casino Operations Manager.
  • Communicates all irregularities, safety hazards, and questions to Table Games Supervisor or Casino Operations Manager
  • Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies
  • Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same
  • Other duties as assigned

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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