Job Description


Maintain computer systems, provide technical support and provide on-going support for newly installed programs as well as providing support and direction to the team in the absence of the Manager.




Responsibilities include, but may not be limited to the following:

  • Provide specialized technical problem solving and problem resolution skills.
  • Work with management and Enterprise IT to resolve complex business, computer system and data communication problems.
  • Install, upgrade and maintain gaming hardware & software products.
  • Plan and coordinate all hardware installations, changes and updates with vendors and users, adhering to the I.T. Change Control Process.
  • Administer and control updates/changes to production programs, files and databases.
  • Plan, schedule and load new versions of the Host Platform operating system and related vendor patches or temporary fixes as defined in the Product Support Agreement.
  • Provide first- or second-level problem determination/ isolation and recovery support for Host Platform computer systems.
  • Analyze and recommend tools and service aids for system/network operation and problem determination. Report results from technical research, system performance reports and problem resolutions to upper-management.
  • Collect and analyze system data for quality assurance of technical design and optimum system performance. Adjust system parameters to achieve peak system performance.
  • Administer systems and tools to analyze and secure computer system programs and database files to comply with audit and regulatory requirements.
  • Assist in the research, evaluation and support of new technologies (hardware and software) for ongoing productivity and resource improvements.
  • Practices, and adheres to system management criteria and policies and procedures.
  • Ensures established enterprise standards are followed and enforced during system implementations.
  • Ensures that the infrastructure resources meet committed user expectations, including projects for future usage and growth.
  • Provides consistent support for existing infrastructure and programs. Updates and adjusts service, product, and support as needed.
  • Analyzes infrastructure for evidence of unsatisfactory or unusual operating conditions.
  • Appropriately leverages vendor resources to efficiently resolve issues.
  • Understanding and ability to execute on Project Management principles, life-cycle, knowledge areas, and HIT Project Management methodologies
  • Understanding of Continuous Improvement and LEAN theories with the ability to execute solutions
  • Represent property interests on, and locally deploy, enterprise solutions
  • Champion local innovations and solutions to meet local business drivers within the framework of acceptable standards
  • Collaborate with Corporate PMO and other initiative, project, and technical teams to minimize redundant work and eliminate rogue solution development/deployment at the property level
  • Training:  Will attend HET and vendor provided training pertinent to this position, and will pursue the necessary training to maintain and enhance their abilities.
  • Work schedules may not remain consistent and will possibly change regularly 
  • Employee must be reachable during on call support duty
  • Employee must be able to VPN to provide on call support
  • Employee must be able to respond to the property on short notice for on call support




  • Recommend application design changes to management and Enterprise IT to maximize resources.
  • Assists in planning by communicating with project / product teams, clients and vendors.
  • Effectively contributes to the engineering process and roles as outlined in the HIT project management methodologies.
  • Recommends changes for improved system implementations/modifications.
  • Builds knowledge of products and direction through vendor interaction.
  • Other duties as assigned




·         High School Diploma or GED required

·         1-3 years of leadership experience preferred

·         Successful completion of SUPERLAP required

·         Advanced Degree is preferred or 5-7 years building systems engineering experience and/or training; or equivalent combination of education and experience

  • Associates degree in a computer-science related field or equivalent experience in a multiple Host Platform technical support environment required.
  • General understanding of production operating systems, transaction processing systems, relational database architecture, wide and local area networks, communication protocols, real-time systems, mission-critical gaming systems, IT industry standards, as well as various types of computer terminal equipment.



The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position.

  • Must have visual acuity.
  • Must have constantly available transportation.
  • Must have home phone.
  • Must have the ability to note audio or visual warnings or error messages from system.  
  • Must have the ability to smell.







The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to lift, carry, push, pull, handle, reach or grip 50 pounds, above or below shoulders. 
  • Must be able to maneuver around all areas of the property
  • Must be able to work in a smoking and fast paced environment
  • Must be able to work in extreme temperatures (cold and hot)
  • Must be able to climb on a ladder
  • Must be able to stoop, kneel and crawl
  • Must be able to work in confined areas
  • Must be able to work for prolonged periods of time on a computer

Application Instructions

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