Job Description

JOB SUMMARY:

A Guest Service Representative plays a key role in creating an impression when our guests arrive, depart, and call for assistance, therefore an outgoing energetic, genuine and customer-oriented personality is vital for this position.

 

ESSENTIAL JOB FUNCTIONS:

  • Checks guest in and out of hotel following established procedures
  • Acts as hotel cashier following established procedures including accurate record keeping, posting of charges, billing disputes and cash payment handling.
  • Accurately informs guests of shows, facilities, services and room amenities available at Harrah's.
  • Assists guests by attempting to honor special requests for specific accommodations and presents options when those requests cannot be met.
  • Follows up with each guest as needed.
  • Assist guests with information about local area attractions
  • Answers phone professionally and energetically and assists guests with questions/ concerns.
  • Proactively checks reservations for accuracy to ensure seamless service.
  • Maintain energy level and remain attentive while standing on feet during throughout 8-10 hour shift.
  • Must be able to lift 50 pounds.
  • Must be able to stand up to 10 hours per day.
  • Maintains a clean and spotless work area.
  • Outgoing personality.

 

ADDITIONAL JOB DUTIES:

  • Offers assistance to guests with luggage, in the absence of a Bell Person, to reduce wait time for guests.


Qualifications

EDUCATION and/or EXPERIENCE: 

  • High School Diploma or GED required

 

QUALIFICATIONS:

The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position.

  • Customer service experience desired. 
  • Computer experience and proficiency in common computer applications and Internet Use is required.
  • Must be able to speak, read, write and understand English.
  • Must possess the ability to add, subtract, multiply and divide. 
  • Must present a polished, impeccable appearance and a professional demeanor. 
  • Must perform duties with a sense of urgency.
  • Must be able to work flexible hours and be open to corrective feedback and direction.
  • Must be personable and energetic.

 

 

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to handle large/heavy items up to 50 pounds.
  • Must be able to sit, stand, bend, squat, walk and run.
  • Must be able to stand up to 10 hours per day.
  • Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with secondhand smoke
  • Must be able to work at a fast pace, efficiently. 
  • Must be able to respond to visual, olfactory and aural cues.  
  • Must be able to operate in mentally and physically stressful situations
  • Must be able to work a flexible schedule including weekends, evenings and holidays

 

DISCLAIMER:
Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.

 

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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