Games Supervisor (Poker)
TheGames Supervisor in Poker supervises the assigned Poker staff and ensures asmooth operation, ensures established policies and procedures are followed bythe Games Department personnel.
· Responsible forinterviewing, training, and selecting employees for the department
· ConductPerformance Reviews in accordance with policies and procedures; providefeedback; coaching and development guidance as needed.
· Review, analyzeand make recommendations with respect to wage increases; promotions; ordemotions as needed.
· Respond to andhandle employee complaints (grievances) in a timely and efficient manner.
· Recommend or takeappropriate action when administering disciplinary processes in accordance withestablished policies and procedures.
· Responsible forplanning, supervising and monitoring the work of the team members in assigned area(s).
· Responsible formonitoring legal compliance with federal, state and gaming laws.
· Schedules andplaces personnel, utilizing the tools and equipment available.
· Supervises theopening and closing procedures of assigned Poker room.
· Ensures a smoothdepartment operation in compliance with established policies and procedures.
· Oversees allaction in assigned area; reports any outstanding or irregular play to CasinoOperations Manager.
· Settles disputesamicably arising from guest complaints.
· Sets the properexample of hospitality and ensures that a visual impression of friendliness andcourtesy are maintained from all Games personnel in an assigned area.
· Ensures adherenceto all safety policies and procedures and reports any safety hazards toassigned Casino Operations Manager.
· Assists with themonitoring and administration of special promotions and programs.
· Develops newgaming guests through contacts and provides the appropriate services andassistance for these new guests.
· Recommends guestcomplimentary service of room, food and beverage.
· Recommendschanges in the department including: hiring, promotion, demotion, and termination. Recommends wage and salary changes forassigned personnel within established limits.
· Adheres to regulatory,departmental and company policies.
· Responsible for casino operations on an assignedshift.
· Acts as a rolemodel to other employees and always presents oneself as a credit to Harrah'sand encourages others to do the same.
· Other duties asassigned.
- High school diploma, G.E.D. is required.
- Must possess strong supervisory and leadership skills.
- Successful completion of the Supervisor Leadership Assessment Program (SuperLAP) is required.
- Minimum 1-2 year's previous experience in Poker is preferred.
- Six months previous supervisory experience required.
The requirements listed arerepresentative of the knowledge, skill and/or ability required to fulfill theobligations of this position.
- Must project professionalism and possess excellent verbal and written communication skills.
- Knowledge of casino rules, regulations and procedures pertinent to Casino Operations of Poker required.
- Demonstrated ability to get along with co-workers and work as a team across departments and levels of management.
- Must be flexible and able to work all shifts as needed.
- Present a well-groomed appearance and be energetic and outgoing.
- Have a basic knowledge of other games and services offered at the casino.
- Must be able to read, write, speak and understand English.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demandsdescribed here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.
- Must be able to maneuver to all areas of the casino.
- Must be able to lift up to 40 pounds.
- Must be willing to assist in keeping the casino clean.
- Must be willing to approach and converse with strangers.
- Must be able to bend, reach, kneel, twist and grip items.
- Must be able to walk and be on feet for long periods of time.
- Must have sense of urgency and keep up with fast-paced business practices.
- Must be able to work calmly and professionally in stressful situations.
- Must be able to tolerate areas containing secondary smoke, high-noise levels, bright lights and dust.
- Must be able to respond to visual and aural cues.
Preference is given to Ak-Chin community members and members ofother recognized Arizona tribes.
This is not necessarily anexhaustive list of all responsibilities, skills, duties, requirements, effortsor working conditions associated with the job. While this is intended tobe an accurate reflection of the current job, management reserves the right torevise the current job or to require that other or different tasks be performedwhen circumstances change, (e.g. emergencies, changes in personnel, workload, rushjobs or technical developments).