Front Desk Representative- Hotel- Part Time (Harrah's Ak-Chin Casino)
A Guest Service Representative plays a key role in creating an impression when our guests arrive, depart, and call for assistance, therefore an outgoing energetic, genuine and customer-oriented personality is vital for this position.
ESSENTIAL JOB FUNCTIONS:
* Checks guest in and out of hotel following established procedures
* Acts as hotel cashier following established procedures including accurate record keeping, posting of charges, billing disputes and cash payment handling.
* Accurately informs guests of shows, facilities, services and room amenities available at Harrah's.
* Assists guests by attempting to honor special requests for specific accommodations and presents options when those requests cannot be met.
* Follows up with each guest as needed.
* Assist guests with information about local area attractions
* Answers phone professionally and energetically and assists guests with questions/ concerns.
* Proactively checks reservations for accuracy to ensure seamless service.
* Maintain energy level and remain attentive while standing on feet during throughout 8-10 hour shift.
* Must be able to lift 50 pounds.
* Must be able to stand up to 10 hours per day.
* Maintains a clean and spotless work area.
* Outgoing personality.