EVS Operations Manager- Full Time (Harrah's Ak-Chin Casino)

ESSENTIAL JOB FUNCTIONS:

• Manage day to day operation of the EVS Department. Strategies with senior management on ways to continually improve the overall operation of the department.
• Looks for and identifies ways to create a higher level of standards and procedures.
• Responsible for enhancing and refining the departmental training program and supervisory structure.
• Confer with supervisors to assure maximum customer satisfaction and efficient utilization of manpower and facilities.
• Review and approve and/or initiate requisitions and expenditures within the scope of delegated authority.
• Ensure that expenditures remain within established budget limits.
• Periodically conduct sessions with supervisors to insure proper coordination and communication of policies, standards and procedures and operational matters.
• Prepare the annual budgets, capital planning and operation forecasts; prepare regular and special reports; maintain necessary records and files.
• Establish objectives and implement action plans to achieve them as specified.
• Maintain close work relationships with other department’s managers/supervisors to promote smooth, efficient operations.
• Uses participative management techniques in daily operations to ensure an environment of proactive employee relations skills are used.
• Promotes the use of feedback to continually look towards improving departmental efficiencies and cooperation.
• Recommend, for additional approval, wage and salary adjustments within established compensation guidelines.
• Approve vacations and recommend leaves of absence.
• Demonstrates expertise in all service standards and clearly communicates expectations to team members.
• Rigorously hold all team members accountable for exhibiting all service standards at all times and ensure they know the value that these behaviors create for the guests, employees and Company
• Models a passion for the Company mission, vision and values as well as inspiring team members to do the same.
• Executes the Service Recovery model at a proficient level as well as ensuring all team members are empowered to efficiently utilize the tools of the service recovery model.
• Must be an effective coach and developer of team members by using the leader coaching skills to get, guide and root for employees.
• Works to improve service breakdowns to minimize or prevent impact to our guests and/or employees.
• Creates onboarding training experiences for new hires to set them up for success.
• Creates and update training and development tools
• Motivates the team to work toward peak performance
• Proactively identifies revenue opportunities with the spirit of Business Process Improvement
• Demonstrates analytical reasoning skills to identify and work through challenging problems and creates solutions.
• Exercises creative and innovative thinking and implementation to identify cost savings opportunities at all times
• Empowers and develops supervisory staff to effectively manage labor costs and supply costs based on business volume and demand
• Trains supervisors to use department specific systems
• Develops supervisor team to manage challenging situations/programs
• Observes and coaches supervisors on leadership and coaching skills
• Empowers supervisors to work through challenging customer/employee issues
• Documents performance as needed for both positive and corrective performance behaviors
• Collaborates with other departments and Human Resources to create a highly skilled team of employees
• Holds leaders accountable for performance and customer service management programs and practices
• ADDITIONAL JOB DUTIES:
• Inspects facilities, services and equipment and recommend changes or improvements as necessary.
• Establish and administer safety policies and procedures pertaining to the EVS Department and assure adherence to these policies and procedures.
• Processes personnel changes including the hiring, promotion, demotion, and release of staff.
• EDUCATION and/or EXPERIENCE:
• Advanced Degree is preferred in Hotel/Hospitality and/or or five to seven years of experience in related field; or equivalent combination of education and experience
• Minimum of five years operations management experience in a Hotel of comparable size and quality is required.
• Previous knowledge, understanding and experience in developing and facilitating departmental training.
• QUALIFICATIONS:

The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position.

• Must be able to speak, read, write and understand English
• Excellent interpersonal, customer service, team building and problem-solving skills are required
• Strong written and verbal communication skills are required
• Must be proficient in Computer software to include Word and Excel
• Highly motivated and self-directed
• Must demonstrate the ability to calmly handle stressful situations and be willing to work any day and any shift
• Must present a well-groomed appearance
• Must be able to make rational decisions when handling guest and employee conflicts
• Must be able to listen and respond to visual and aural cues
• Ability at attend to details when inspecting rooms
• Must possess the ability to guide, direct and train employees
• Must be able to assess guest needs
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Ability to manage a department that provides excellent service to guests.
• Ability to speak Spanish a plus.
• Must be able to work a flexible schedule including weekends, evenings and holidays
• Must be able to communicate distinctly and persuasively to others.
• PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to maneuver to all areas of the casino including up and down stairs and reach above shoulder level.

• Must be able to stand, stoop, bend, lie on back and climb ladders in the execution of normal duties.
• Must be able to push, pull and lift weight up to 75 pounds (proper training techniques for lifting will be provided).

• Must be able to see small objects in poorly lit area.
• Must possess coordination and dexterity to work with hand and power tools.
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with second hand smoke
• Must be able to work at a fast pace, efficiently.
• Must be able to respond to visual, olfactory and aural cues
• Must be able to stand and walk for the entire shift.
• Must be able to operate in mentally and physically stressful situations
• Must be able to respond calmly and make rational decisions when handling employee and guest conflicts
• Must be able to operate a computer, telephone and ten key adding machines.
• Must be able to perform the duties of a Housekeeping/EVS/Pool Supervisor.