Job Description

JOBSUMMARY:

The EnvironmentalServices clerk plays a key role in expediting and managing special requests fromvarious departments and guests within the casino. Clerks are a primary contactfor answering questions, processing messages and responsible for answering allincoming calls and consistently dispatching work requests to associates.Clerks will prepare daily work assignments for cleaningspecialists, Heavy Duty Cleaners, Housekeepers and Housemen in accordance withdepartmental job standards and reporting staffing challenges to departmentmanagement immediately. Clerks will conduct daily inventory and place weekly ordersto replenish and maintain an adequate par for supplies, chemicals and tools.All supply orders will be tracked until items are received by the department.Part of the inventory process requires clerks to receive department deliveries andmaintain and accurate record of all invoices and update electronic check bookswhen necessary.  

 

ESSENTIALJOB FUNCTIONS:

  • Answers incoming calls from both guests and internal departments with awarm friendly greeting.

  • Maintain an accurate record of all received and dispatched call logs.

  • Dispatch guest requests to EVS and Housekeeping personnel.

  • Must be able to work under a variety of stressful situations.

  • Adheres to departmental and company rules, regulations, policies andprocedures.

  • Meets the attendance guidelines of the job and adheres to departmentaland company policies.

  • Files invoices and other financial paperwork.

  • Must be able tocomplete work assignments with little direct supervision.

    Prepares work orders in the property work order tracking software (HOTSOS)and ensures completion.

  • Monitor and track cleaning of department supplies and various linenincluding pool towels, mop heads, cleaning towels, welcome mats and loungecovers. 

  • Ensures the proper check out check in of department radios, keys and assets.

  • Processes work orders for department tools and equipment in need ofpreventative maintenance or repair.

     

    ADDITIONALJOB DUTIES:

     

    May be requiredto perform the duties of cleaning specialist, guest room attendant, Houseperson,Heavy Duty Cleaner or Pool Attendant.

    Acknowledges and responds to customer inquiries (internal and external)immediately.

    Answers questions about Harrah's Ak-Chin Resort facilities andservices.

    Responsible for disposition of assets.

    Ensures the MSDS is up-to-date and compliant.

    Must be able to clean sections of the casino as needed and perform allrelated responsibilities.  See CleaningSpecialist description.

    Must be able to clean rooms as needed and perform all relatedresponsibilities.  See Room Attendant jobdescription.

    Performs other job related duties as assigned by manager.

    Orders supplies for Environmental Services and meet with departmentsupervisors weekly to ensure the most financially responsible decisions areupheld for the department. 

     

EDUCATION and/orEXPERIENCE: 

  • High school diploma or GED preferred.



Qualifications

QUALIFICATIONS:

The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position.

  • Individual must be highly motivated and self-directed

  • Must have strong written and verbal communication skills 

  • Excellent interpersonal, customer service, team-building and problem-solving skills required

  • Computer knowledge to include Word and Excel is preferred 

  • Must be able to speak, write, read and understand English 

  • Must have the ability to calmly handle stressful situations and be willing to work any day and any shift

  • Must present a well-groomed appearance

  • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

  • Must possess passion towards customer service and desire to create a pleasant environment for guests and colleagues

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to maneuver to all areas of the casino including up and down stairs and reach above shoulder level. 

  • Must have flexible work availability to accommodate changes to business needs

  • Must be able to stand, stoop, twist, reach, kneel, grip and bend in the execution of normal duties. 

  • Must be able to read, write, speak and understand English. 

  • Must be able to push, pull and lift weight up to 75 pounds (proper training techniques for lifting will be provided). 

  • Must be able to spend majority of shift sitting at a desk

  • Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with second hand smoke

  • Must be able to work at a fast pace, efficiently. 

  • Must be able to respond to visual, olfactory and aural cues.  

  • Must be able to operate in mentally and physically stressful situations

  • Must be able to work a flexible schedule including weekends, evenings and holidays

  • Must be able to manage several tasks at once 

  • Ability to interact effectively with co-workers. 

  • Must have a pleasant service voice

     

    DISCLAIMER:
    Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.

     

    This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Application Instructions

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