Job Description

JOBSUMMARY:


The EnvironmentalServices clerk plays a key role in expediting and managing special requests fromvarious departments and guests within the casino. Clerks are a primary contactfor answering questions, processing messages and responsible for answering allincoming calls and consistently dispatching work requests to associates.Clerks will prepare daily work assignments for cleaningspecialists, Heavy Duty Cleaners, Housekeepers and Housemen in accordance withdepartmental job standards and reporting staffing challenges to departmentmanagement immediately. Clerks will conduct daily inventory and place weekly ordersto replenish and maintain an adequate par for supplies, chemicals and tools.All supply orders will be tracked until items are received by the department.Part of the inventory process requires clerks to receive department deliveries andmaintain and accurate record of all invoices and update electronic check bookswhen necessary.  

 

ESSENTIALJOB FUNCTIONS:

  • Answers incoming calls from both guests and internal departments with awarm friendly greeting.
  • Maintain an accurate record of all received and dispatched call logs.
  • Dispatch guest requests to EVS and Housekeeping personnel.
  • Must be able to work under a variety of stressful situations.
  • Adheres to departmental and company rules, regulations, policies andprocedures.
  • Meets the attendance guidelines of the job and adheres to departmentaland company policies.
  • Files invoices and other financial paperwork.
  • Must be able tocomplete work assignments with little direct supervision.
  • Prepares work orders in the property work order tracking software (HOTSOS)and ensures completion.
  • Monitor and track cleaning of department supplies and various linenincluding pool towels, mop heads, cleaning towels, welcome mats and loungecovers. 
  • Ensures the proper check out check in of department radios, keys and assets.
  • Processes work orders for department tools and equipment in need ofpreventative maintenance or repair.
 

ADDITIONALJOB DUTIES:

  • May be requiredto perform the duties of cleaning specialist, guest room attendant, Houseperson,Heavy Duty Cleaner or Pool Attendant.
  • Acknowledges and responds to customer inquiries (internal and external)immediately.
  • Answers questions about Harrah's Ak-Chin Resort facilities andservices.
  • Responsible for disposition of assets.
  • Ensures the MSDS is up-to-date and compliant.
  • Must be able to clean sections of the casino as needed and perform allrelated responsibilities.  See CleaningSpecialist description.
  • Must be able to clean rooms as needed and perform all relatedresponsibilities.  See Room Attendant jobdescription.
  • Performs other job related duties as assigned by manager.
  • Orders supplies for Environmental Services and meet with departmentsupervisors weekly to ensure the most financially responsible decisions areupheld for the department. 
 

EDUCATION and/orEXPERIENCE: 

  • High school diploma or GED preferred.
QUALIFICATIONS:

The requirementslisted are representative of the knowledge, skill and/or ability required tofulfill the obligations of this position.

  • Individual mustbe highly motivated and self-directed
  • Must have strongwritten and verbal communication skills 
  • Excellentinterpersonal, customer service, team-building and problem-solving skillsrequired
  • Computerknowledge to include Word and Excel is preferred 
  • Must be able tospeak, write, read and understand English 
  • Must have theability to calmly handle stressful situations and be willing to work any dayand any shift
  • Must present awell-groomed appearance
  • Ability to upholdand demonstrate the highest level of integrity in all situations and recognizestandards required by a regulated business
  • Must possess passion towardscustomer service and desire to create a pleasant environment for guests andcolleagues
 
PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demandsdescribed here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job.  Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.

  • Must be able tomaneuver to all areas of the casino including up and down stairs and reachabove shoulder level. 
  • Must haveflexible work availability to accommodate changes to business needs
  • Must be able tostand, stoop, twist, reach, kneel, grip and bend in the execution of normalduties. 
  • Must be able toread, write, speak and understand English. 
  • Must be able topush, pull and lift weight up to 75 pounds (proper training techniques forlifting will be provided). 
  • Must be able to spend majority of shift sitting at a desk
  • Must be able to workwith and tolerate areas containing varying noise and temperature levels,illumination, vibration, crowds, and areas with second hand smoke
  • Must be able towork at a fast pace, efficiently. 
  • Must be able torespond to visual, olfactory and aural cues.  
  • Must be able tooperate in mentally and physically stressful situations
  • Must be able towork a flexible schedule including weekends, evenings and holidays
  • Must be able to manage several tasks at once 
  • Ability to interact effectively with co-workers. 
  • Must have a pleasant service voice

DISCLAIMER:
Preference is given to Ak-Chin community members and members ofother recognized Arizona tribes.

This is not necessarily anexhaustive list of all responsibilities, skills, duties, requirements, effortsor working conditions associated with the job.  While this is intended tobe an accurate reflection of the current job, management reserves the right torevise the current job or to require that other or different tasks be performedwhen circumstances change, (e.g. emergencies, changes in personnel, workload,rush jobs or technical developments).




Qualifications

JOB SUMMARY:

The Environmental Services clerk plays a key role in expediting and managing special requests from various departments and guests within the casino. Clerks are a primary contact for answering questions, processing messages and responsible for answering all incoming calls and consistently dispatching work requests to associatesClerks will prepare daily work assignments for cleaning specialists, Heavy Duty Cleaners, Housekeepers and Housemen in accordance with departmental job standards and reporting staffing challenges to department management immediately. Clerks will conduct daily inventory and place weekly orders to replenish and maintain an adequate par for supplies, chemicals and tools. All supply orders will be tracked until items are received by the department. Part of the inventory process requires clerks to receive department deliveries and maintain and accurate record of all invoices and update electronic check books when necessary.  
 
ESSENTIAL JOB FUNCTIONS:
  • Answers incoming calls from both guests and internal departments with a warm friendly greeting.
  • Maintain an accurate record of all received and dispatched call logs.
  • Dispatch guest requests to EVS and Housekeeping personnel.
  • Must be able to work under a variety of stressful situations.
  • Adheres to departmental and company rules, regulations, policies and procedures.
  • Meets the attendance guidelines of the job and adheres to departmental and company policies.
  • Files invoices and other financial paperwork.
  • Must be able to complete work assignments with little direct supervision.
  • Prepares work orders in the property work order tracking software (HOTSOS) and ensures completion.
  • Monitor and track cleaning of department supplies and various linen including pool towels, mop heads, cleaning towels, welcome mats and lounge covers. 
  • Ensures the proper check out check in of department radios, keys and assets.
  • Processes work orders for department tools and equipment in need of preventative maintenance or repair.
 
ADDITIONAL JOB DUTIES:
  • May be required to perform the duties of cleaning specialist, guest room attendant, Houseperson, Heavy Duty Cleaner or Pool Attendant.
  • Acknowledges and responds to customer inquiries (internal and external) immediately.
  • Answers questions about Harrah's Ak-Chin Resort facilities and services.
  • Responsible for disposition of assets.
  • Ensures the MSDS is up-to-date and compliant.
  • Must be able to clean sections of the casino as needed and perform all related responsibilities.  See Cleaning Specialist description.
  • Must be able to clean rooms as needed and perform all related responsibilities.  See Room Attendant job description.
  • Performs other job related duties as assigned by manager.
  • Orders supplies for Environmental Services and meet with department supervisors weekly to ensure the most financially responsible decisions are upheld for the department. 
 
EDUCATION and/or EXPERIENCE: 
  • High school diploma or GED preferred.
QUALIFICATIONS:
The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position.
  • Individual must be highly motivated and self-directed
  • Must have strong written and verbal communication skills 
  • Excellent interpersonal, customer service, team-building and problem-solving skills required
  • Computer knowledge to include Word and Excel is preferred 
  • Must be able to speak, write, read and understand English 
  • Must have the ability to calmly handle stressful situations and be willing to work any day and any shift
  • Must present a well-groomed appearance
  • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
  • Must possess passion towards customer service and desire to create a pleasant environment for guests and colleagues
 
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be able to maneuver to all areas of the casino including up and down stairs and reach above shoulder level. 
  • Must have flexible work availability to accommodate changes to business needs
  • Must be able to stand, stoop, twist, reach, kneel, grip and bend in the execution of normal duties. 
  • Must be able to read, write, speak and understand English. 
  • Must be able to push, pull and lift weight up to 75 pounds (proper training techniques for lifting will be provided). 
  • Must be able to spend majority of shift sitting at a desk
  • Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with second hand smoke
  • Must be able to work at a fast pace, efficiently. 
  • Must be able to respond to visual, olfactory and aural cues.  
  • Must be able to operate in mentally and physically stressful situations
  • Must be able to work a flexible schedule including weekends, evenings and holidays
  • Must be able to manage several tasks at once 
  • Ability to interact effectively with co-workers. 
  • Must have a pleasant service voice
DISCLAIMER: 
Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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