Job Description

JOB SUMMARY:

The Housekeeping and Environmental Services Assistant Manager is responsible for all aspects of the HSKP and EVS department to achieve property standards of cleanliness and appearance at the Harrah’s Ak-Chin Casino. The HK/ EVS Assistant Manager will ensure an excellent customer experience for guests and an excellent working environment for employees; by assisting the Manager in setting goals, objectives and action plans to ensure successful operations. The HK/EVS Assistant Manager will also operate business in a financially prudent manner to achieve goals. Serves as a relief manager; assisting in the planning, staffing and organization of work in the department.

ESSENTIAL JOB FUNCTIONS:

  • Prepare and implement operating plans
  • Operate within budgetary guidelines
  • Prepare variance reports
  • Create and executes plans and strategies to achieve Total Service goals and to create an environment with low turnover
  • Provide labor analysis and ensures efficient utilization based upon business needs
  • Act as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations
  • Coordinate activities of assigned areas to support goals and objectives of other departments in the casino
  • Responsible for achieving and maintaining resort level of cleanliness and upkeep of all company buildings
  • Ensure compliance with all OSHA safety standard codes
  • Oversee purchasing and inventory procedures for EVS and HSKP to include the establishment of PAR levels
  • Recognizes and rewards individuals and groups when consistent superior performance is attained.
  • Respond for handling employee complaints (grievances) in a timely and efficient manner
  • Ensure that any customer problems/complaints are handled in an effective, courteous, & timely manner
  • Must be able to make rational decisions when handling guest and employee conflicts.
  • Develop and implement periodic follow-up sessions for new team members to ensure effectiveness of training and capture feedback
  • Manages the daily performance of all assigned employees. i.e. Supervisors, GRA’s House Persons, Clerks, Cleaning Specialists, Heavy Duty Cleaners and Trainers.
  • Serve as Relief Manager for Housekeeping and or EVS; responsible for all activities pertaining to assigned shift
  • Prepares and delivers bi annual PAR’s for all direct reports both timely and accurately.
  • Conduct meetings with department leadership to discuss job functions, teamwork, staff development, concerns and questions.
  • Holds regularly scheduled 1:1 meetings with all direct reports to deliver on going performance feedback
  • Regularly inspects hotel rooms, guest corridors, vending areas, elevators, and public areas for any cleanliness or maintenance issues.
  • Coordinate with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees.
  • Train team members, providing each with the knowledge, development and appropriate direction to perform his/her responsibilities
  • Assist in the planning, staffing and organization of all work in the department
  • Coordinates and tracks all HSKP deep cleaning projects and regularly inspects completed work for quality.
  • Responsible for the daily operation and service provided at the pool
  • Maintain course curriculums and training materials for on-boarding and department skills training, building on best demonstrated practices (may include video and/or written materials)
  • Responsible for, or actively participates in, the initiation of personnel actions including but not limited to: interviews, training, candidate selection, terminations, performance reviews, promotions, transfers and disciplinary actions
  • Adhere to regulatory, departmental and company policies/procedures in an ethical manner.

ADDITIONAL JOB DUTIES:

  • Track budgetary expenses
  • May be required to attend meetings in lieu of the HSKP Manager
  • Recognizes and rewards individuals and groups when consistent superior performance is attained.
  • Train team members, providing each with the knowledge, development and appropriate direction to perform his/her responsibilities
  • May be required to assume the duties of all front line employee positions.
  • Ensures departmental compliance with all local, state, and federal health & safety guidelines

EDUCATION and/or EXPERIENCE:

· High School Diploma or GED required

· Advanced Degree is preferred or five to seven years of experience and/or training in EVS/Housekeeping; or equivalent combination of education and experience

· Two years supervisory experience required

· Three years’ experience in EVS or Housekeeping at a comparable facility (e.g. Hotel, Casino)

required, five years preferred.

QUALIFICATIONS:

The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position.

  • Must be 21 years of age.
  • Must present a well-groomed appearance.
  • Must be able to work various shifts and hours to include holidays and weekends.
  • Must have a flexible schedule to accommodate all shifts
  • Excellent interpersonal, customer service, team building and problem solving skills are required.
  • Excellent knowledge of cleaning procedures and equipment usage.
  • Excellent knowledge of proper chemical usage .
  • Highly motivated and self-directed.
  • Computer applications skills.
  • Ability to produce clear, concise, well-organized communications
  • Proficiency in Microsoft Office
  • Strong supervisory skills
  • Understanding of strategic impact of training on business objectives

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Must be able to work independently.

· Must be able to sit, stand or walk for long periods of time

· Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.

· Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.

· Respond to visual and aural cues.

· Must have the manual dexterity to operate a computer and other necessary office equipment.

· Must be able to tolerate areas containing dust, loud noises and bright lights.

· Ability to speak distinctly and persuasively.

· Must be able to read, write, speak, and understand English

DISCLAIMER:
Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Application Instructions

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