Environmental Cleaning Services Lead- EVS-Full Time (Harrah's Ak-Chin Casino)

ESSENTIAL JOB FUNCTIONS:

• Adheres to departmental and company rules, regulations and policies.
• Assist with the training of new team members.
• Acknowledges and responds to customers immediately.
• Is able to answer questions about Harrah’s Ak-Chin Resort facilities and services.
• Outstanding example and a credit to Harrah’s Ak-Chin Resort Entertainment, Inc.
• Maintain strict confidentiality in accordance with Harrah’s guidelines.
• Answers incoming calls from both guests and internal departments with a warm friendly greeting
• Files invoices and other financial paperwork.
• Must be able to complete work assignments with no direct supervision.
• Prepares work orders in the property work order tracking software (HOTSOS) and ensures completion.
• Monitor and track cleaning of department supplies and various linen including pool towels, mop heads, cleaning towels, welcome mats and lounge covers.
• Ensures the proper check out check in of department radios, keys and assets.
• Processes work orders for department tools and equipment in need of preventative maintenance or repair.
• Maintain an accurate record of all received and dispatched call logs.
• Dispatch guest requests to EVS personnel.
• Perform daily property inspections

ADDITIONAL JOB DUTIES:

• Adheres to the tasks under the EVS Lead Duties.
• Conducts daily Buzz sessions.
• Communicates pertinent information to EVS Team Members
• Assists and directs EVS Team Members in the performance of their duties
• Assign projects when necessary
• Report any employee or guest issues that require coaching to the EVS Supervisor
• Assists in administrative duties such as shift reports, daily inspections, and scheduling.
• Assists in maintaining necessary inventories of EVS products and equipment.
• Perform other duties as assigned by EVS Supervisor
• May be required to perform the duties of cleaning specialist and Heavy Duty Cleaner.
• Answers questions about Harrah’s Ak-Chin Resort facilities and services.
• Responsible for disposition of assets.
• Ensures the SDS is up-to-date and compliant
• Orders supplies for Environmental Services and meet with department supervisors weekly to ensure the most financially responsible decisions are upheld for the department
• Responsible for planning, supervising, and monitoring the work of the team members in assigned area(s).
• Maintains and controls department inventory, i.e., paper goods, chemicals, equipment
• Conducts tours of all work areas and public areas, identifying and correcting any deficiencies

EDUCATION and/or EXPERIENCE:

• High School Diploma or GED preferred
• Strong communication and organizational skills
• Previous experience in the field of Housekeeping or Environmental Services preferred
• Six months to one year cleaning experience preferred

QUALIFICATIONS:

The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position.

• Must be able to direct large groups of employees
• Professional appearance
• Team player
• Ability to multi-task
• Complete the Career Mobility program activities is preferred
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to maneuver to all areas of the casino including up and down stairs and reach above shoulder level.
• Must be able to stand, stoop, twist, reach, kneel, grip and bend in the execution of normal duties.
• Must be able to read, write, speak and understand English.
• Must be able to push, pull and lift weight up to 75 pounds (proper training techniques for lifting will be provided).
• Must be able to see small objects in poorly lit area.
• Must possess coordination and dexterity to work with hand and power equipment.
• Able to tolerate cleaning chemicals without developing and allergic reaction.
• Ability to climb ladders
• Use a lift that extends higher than 4 stories from the ground such as boom and scissor lift.
• Must be able to stand and walk for the entire shift.
• Must be able to operate in mentally and physically stressful situations
• Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with second hand smoke
• Must be able to work at a fast pace, efficiently.
• Must be able to respond to visual, olfactory, and aural cues.
• Must be able to operate in mentally and physically stressful situations
• Must be able to work a flexible schedule including weekends, evenings and holidays