Job Description


  • Supervises overall operation of Cashier Department personnel, planning, scheduling, and monitoring the work of the team members.
  • Develops sources of qualified applicants, conducts screening interviews, administers tests, evaluates applicant qualifications, and ensures appropriate staffing levels.
  • Conduct Performance Reviews in accordance with policies and procedures; provide feedback; counsel, coach, and develop employees as needed to maintain and enhance operations of the department.
  • Recommend or take appropriate action when administering disciplinary processes in accordance with established policies and procedures.
  • Implements, schedules, and coordinates appropriate instructional procedures or methods such as individual training, group instruction, self-study, lectures, demonstrations, simulation exercises, role-play, and computer-based training.
  • Supervises and monitors in-house departmental specific training programs monitoring and evaluating the effectiveness of the programs, materials and training staff.
  • Respond to and handle employee complaints (grievances) in a timely and efficient manner.
  • Responsible for adhering to and ensuring legal compliance with federal, state, and gaming laws with any and all applicable government agencies.
  • Ensures excellent guest service and satisfaction, resolving disputes when applicable, and adjusting scheduling needs according to customer flow.
  • Oversees money-handling functions and bankroll distribution of other departments, providing assistance where cashiering and credit experiences may be applicable.
  • Demonstrates expertise in all service standards and clearly communicates expectations to team members.
  • Rigorously hold all team members accountable for exhibiting all service standards at all times and ensure they know the value that these behaviors create for the guests, employees and Company
  • Models a passion for the Company mission, vision and values as well as inspiring team members to do the same.
  • Executes the Service Recovery model at a proficient level as well as ensuring all team members are empowered to efficiently utilize the tools of the service recovery model.
  • Must be an expert on how customer service is measured and be able to articulate service scores to team members.
  • Must be an effective coach and developer of team members by using the leader coaching skills to get, guide and root for employees.
  • Works to improve service breakdowns to minimize or prevent impact to our guests and/or employees.
  • Creates onboarding training experiences for new hires to set them up for success.
  • Creates and update training and development tools
  • Motivates the team to work toward peak performance
  • Consistently manages employee labor through efficient scheduling and staffing to business volume and demand
  • Demonstrates ways of reducing cost when executing on inventories and ordering
  • Must think creatively and innovatively to identify cost savings opportunities at all times
  • Train department trainers to execute top notch training for new hires


  • Keeps departmental records and prepares statistical reports concerning employees, recruitment, interviews, hires, transfers, promotions, and terminations.
  • Review, analyze, and make recommendations with respect to wage increases; promotions; or demotions as needed.
  • Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
  • Establishes and recommends procedure changes that ensure proper accountability for guests and employees.
  • Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.
  • Other duties as assigned.


  • High school diploma or GED required.
  • Advanced Degree in general business or accounting preferred.
  • Experience in financial/credit areas is required.
  • Cashiering knowledge, good math and problem solving abilities required.


The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position.

  • Must attend and pass a property Leadership Panel.
  • Must have proven self as a good communicator, mediator, and decision-maker.
  • Must have excellent guest and human relations skills.
  • Must be able to get along with co-workers and work as a team.
  • Must present a well-groomed appearance.
  • Must be able to read, write, speak and understand English.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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