Job Description

JOB SUMMARY:

Supervisedaily Caesars Rewards activities including the coordination and execution ofbus program.. 

 

ESSENTIALJOB FUNCTIONS:

  • Interviews,selects, and trains employees for the department

  • ConductsPerformance Reviews in accordance with policies and procedures; providesfeedback; coaches, develops, and guides as needed.

  • Responds to andhandles employee complaints (grievances) in a timely and efficient manner.

  • Recommends ortakes appropriate action when administering disciplinary processes inaccordance with established policies and procedures.

  1. Supervisesday-to-day operations of the Total Rewards staff ensuring excellent customerservice. 

  2. Conductsand presents required number of internal spotlights.

  3. Communicatesand monitors TPSS Scores and performance goals.

  4. CoordinatesCascade product ordering from Total Rewards Menu and resolves issues as theyarise.

     

    ADDITIONALJOB DUTIES:

  • Reviews, analyzesand makes recommendations with respect to wage increases, promotions, ordemotions as needed.

  • Plans, supervisesand monitors the work of the team members in assigned area(s).

  • Monitors legalcompliance with federal, state and gaming laws.

  • Completes monthlytracking activities.

  • Promotesdepartmental efficiency and effectiveness by staffing Total Rewards areacommensurate with customer volume.

  • Assists indeveloping operational procedures including regulatory requirements to be usedin conjunction with Total Rewards programs. 

  • Trains andmotivates staff to provide superior customer service.

  • Maintainsaccurate customer account records and coupon/inventory controls during assignedshift. 

  • Determines weeklyinventory orders /supplies for department.

  • Overseesthe greeting and departing of buses including scheduling and monitoringprocesses associated with the task.

  • Workclosely with Player Development and VIP services to coordinate logisticalsupport for VIP parties and events.

  • MonitorsTotal Rewards data. 

  • Constantlyseeks ways to improve Friendly/Helpful service and reduce customer Wait Timesto positively impact department customer service ratings.

  • Responsiblefor fostering a positive and fun environment for employees to grow, ensuringfairness and consistency.

  • Resolvesdifficult customer issues while by utilizing Service Recovery tool.

  • Communicatesall relevant information to co-workers and management to maintain consistencyand avoid potential problems.

  • Actsas a role model to other employees. Always presents self as a credit to Harrah's and encourages others to dothe same.

  • Issuescustomer comps, Reel Rewards, and offers as necessary through CMS.

     

EDUCATION and/orEXPERIENCE: 

  • High school diploma or GED required.
  • Advanced Degree is preferred and/or or two to four years of experience in related field; or equivalent combination of education and experience
  • Prior customer experience required.



Qualifications

 

QUALIFICATIONS:

The requirements listed arerepresentative of the knowledge, skill and/or ability required to fulfill theobligations of this position.

  • Must have an eye for detail. 
  • Must be able to work independently.
  • Must be able to work at a past pace and in stressful situations.
  • Must be able to exercise good judgment in adversesituations.

  • Ability to effectively manage time andperform multiple tasks simultaneously.

  • Must be able to listen and respond tovisual and aural cues.

  • Must present a well-groomed professionalappearance.


Application Instructions

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