Job Description

ESSENTIAL JOB FUNCTIONS

  • Greet customers as a company representative, providing information concerning casino programs, amenities, off-site attractions, hotels, restaurants, and Harrah’s Caesars Reward program
  • Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
  • Enter new customer accounts into the database, verify existing accounts and ensure database accuracy
  • Display Spotlight behaviors, and present upbeat and positive attitude
  • Provide information about property and brand events, initiatives, products, and services
  • Delight our guests with outstanding resort level service which includes creating a fun and exciting environment
  • Proactive with incidents and issues ensuring resolution with employees and guests
  • Participative member of the team by volunteering and being involved in buzz sessions, projects, committees, and task forces by providing input and suggestions
  • Other duties as requested to deliver excellent service to internal and external customers
  • Maintain a clean and orderly work environment
  • Maintain environment of readiness pertaining to supplies, resources, and tools to perform job duties
  • Must work with multiple departments and employees throughout the casino in order to execute a seamless guest interaction; thereby creating a unique and memorable visit
  • Constantly seeks ways to improve friendly, helpful service and reduce customer waiting time to positively impact department’s customer service ratings.
  • Effectively and enthusiastically communicates the benefits of the customer loyalty program and provides players with a compelling reason to play at Harrah’s every time.
  • Cross sells property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.). Ensures each customer interaction results in increased customer confidence in Total Rewards.
  • Promotes and executes customer promotions flawlessly.
  • Ensures integrity and confidentiality of all customer data. Complies with all state, federal and regulatory policies and procedures.

ADDITIONAL JOB DUTIES:

  • Understands, values, and supports Caesars Rewards program and special events, promotions, and player programs.
  • Handles problem situations using Service Recovery tools.
  • Greet and depart bus passengers following script.
  • Assist in player tracking when asked.
  • Execute promotional plan.
  • Collaborates with work-group and all support departments to ensure player satisfaction. Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems. Works with team members to achieve common goals.
  • Distribute Prizes (Cash or Gift)

EDUCATION and/or EXPERIENCE:

  • High school diploma or GED required.
  • 1-2 years of customer service experience preferred

QUALIFICATIONS:

The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position.

  • Able to respond to visual and auditory cues
  • Able to meet service standards throughout the shift
  • Able to speak, read, write and understand English
  • Able to work independently with minimal supervision
  • Able to respond calmly and make rational decisions when handling customer needs and concerns
  • Basic Computer skills (WORD, EXCEL, PowerPoint, etc.)
  • Able to type 35 words per minute
  • Able to use 10 key

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Able to lift and/or carry objects weighing up to 10 pounds
  • Able to continuously maneuver around office including the ability to bend, crouch, kneel, twist and work at a desk
  • Able to move quickly around entire property and stand for long periods of time
  • Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with second hand smoke
  • Must be able to work at a fast pace, efficiently.
  • Must be able to respond to visual, olfactory and aural cues.
  • Must be able to operate in mentally and physically stressful situations
  • Must be able to work a flexible schedule including weekends, evenings and holidays

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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