Job Description

ESSENTIAL JOB FUNCTIONS:

  • Oversees the day-to-day shift activities of Caesars Rewards.
  • Is responsible for developing Caesars Rewards Department to its fullest potential, which includes staffing, training and developing employees.
  • Monitors and develops a checklist of daily operational procedures.
  • Monitors and reports on the bus line program processes.
  • Develops and maintains a daily log/check-list of Caesars Rewards functions.
  • Assists in employee reviews.
  • Monitors uniform and conduct standards for Caesars Rewards area.
  • Acts as a role model to other employees. Always presents self as a credit to Harrah’s and encourages others to do the same.
  • Trains and motivates staff to provide superior customer service.
  • Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
  • Assists in the supervision of the bus greeting and de-greeting functions.

QUALIFICATIONS:

A high school graduate or equivalent is required. Must have good oral and written communication skills as well as the ability to work well with others. Basic computer skills required. Must be self-motivated and feel comfortable working with a large volume of people. Must be able read, write, speak and understand English. In addition, it is recommended that all internal candidates complete the Exploring Supervisor Opportunities (ESO) readiness activities. Must have the ability to improvise and possess strong problem-solving skills as well as the following:

  • Prior experience with Caesars Rewards operations is preferred. (i.e., sign-ups, comps, fulfillment)
  • Knowledge of the overall Caesars Rewards area, procedures and expectations
  • Knowledge of CMS and WINet (Computer Systems)
  • At least one year’s experience in a customer service position

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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