Job Description

JOBSUMMARY:

TheBeverage Supervisor is responsible for the effective use of all assignedBeverage personnel to achieve maximum operating results, revenue tracking andcost of sales control.  This positionprovides direction to Beverage employees on an assigned shift.

 

ESSENTIALJOB FUNCTIONS:

·        Responsible forinterviewing, training, and selecting employees for the department

·        Conduct PerformanceReviews in accordance with policies and procedures; provide feedback; coachingand development guidance as needed.

·        Review, analyzeand make recommendations with respect to wage increases; promotions; ordemotions as needed.

·        Respond to andhandle employee complaints (grievances) in a timely and efficient manner.

·        Recommend or takeappropriate action when administering disciplinary processes in accordance withestablished policies and procedures.

·        Responsible forplanning, supervising and monitoring the work of the team members in assignedarea(s).

·        Insures qualityof guest service levels through effective scheduling to attain high standard ofservice with minimum use of labor hours.

·        Supervision ofhiring, development plans, appraisal ratings, further training, discipline,promotion, demotion or termination for all hourly employees and shiftsupervisors on an assigned shift.

·        Manages theday-to-day operation of beverage service on assigned shift.  Performs assigned input work in compilingannual budgets.

 

ADDITIONALJOB DUTIES:

·        Controls cost ofproduct by monitoring par stocks and insuring preparation of drinks withinestablished policies and procedures.

  • Controls cost of labor and materials
  • Monitors appearance of all facilities and service areas and follows up to ensure cleanliness standards are at the highest level.
  • Responsible for monitoring legal compliance with federal, state and gaming laws.
  • Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
  • Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same.
  • Other duties as assigned.



Qualifications

EDUCATION and/orEXPERIENCE: 

·        HighSchool Diploma or GED required

·        Somecollege background preferred

·        Two-to-fouryear previous beverage experience and technical experience in beverage servicebusiness required

 

QUALIFICATIONS:

The requirements listed arerepresentative of the knowledge, skill and/or ability required to fulfill theobligations of this position.

·        Successfulcompletion of the Supervisor Leadership Assessment Program (Super-LAP) isrequired

·        Mustpossess good customer service, employee relations and leadership skills

·        Musthave good analytical abilities

·        Knowledgeof all phases of beverage administration, cost control and familiarity of allbeverage services is required

·        Ability touphold and demonstrate the highest level of integrity in all situations andrecognize standards required by a regulated business

  • Must be able to get along with co-workers and work as a team. 
  • Must be able to read, write, speak and understand English. 
  • Must present a well-groomed appearance. 
  • Must have speed and accuracy in order to maintain maximum efficiency. 
  • Must have a sense of urgency and react to changing business demands. 

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demandsdescribed here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job.  Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.

·        Must be able tomaneuver to all areas of the casino, including all food and beverage serviceareas

·        Must be able towork independently

·        Must be able torespond calmly and make rational decisions when handling guest and employeeconflict

·        Must be able toquickly and accurately perform mathematical computations

·        Must be able toconduct conversations with customers and employees and speak distinctly andpersuasively with others

·        Must have theability to create written and financial reports

·        Must be able totolerate areas containing secondary smoke

·        Must be able towork at a fast pace and in stressful situations

·        Must be able torespond to visual and aural cues

 

DISCLAIMER:
Preference is given to Ak-Chin community members and members ofother recognized Arizona tribes.

 

This isnot necessarily an exhaustive list of all responsibilities, skills, duties,requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job,management reserves the right to revise the current job or to require thatother or different tasks be performed when circumstances change, (e.g.emergencies, changes in personnel, workload, rush jobs or technical developments).


Application Instructions

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