Job Description

Valet Operations are currently closed at Harrah's Ak-Chin Casino Resort. While operations are closed the valet lead is expected to manage the Main Entrance port ensuring guests are not leaving vehicles unattended. In addition, The valet lead is expected to assist with bell operations. Experience is preferred.

Identified shifts will vary from 8-10 hours daily starting at 10am based on business needs
Starting pay for this role is $14.85 + tips

JOBSUMMARY:

The Valet Lead is responsible for providing support to the hotel supervisor in overseeing the operations of the Valet porte-cochere(s),driveway and valet parking lot. This position is responsible for role modeling all roles in the Valet department.

ESSENTIALJOB FUNCTIONS:

  • Performs all duties associated with receiving guest vehicles
  • Performs all required guest service behaviors.
  • Assists with removing any heavy items from vehicles
  • Fosters a sense of urgency within the team by leading by example
  • Manages booth at all times so as to allow parkers to offer fast and efficient service.
  • Parks and retrieves guest vehicles when needed
  • Oversees operation of the valet booth
  • Proactively avoids and eliminates any service disruptions.
  • Directs traffic flow and monitors parking & retrieval times.
  • Keeps valet lines moving at all times to prevent back log of vehicles
  • Provides department training for all newly hired Valet employees

ADDITIONALJOB DUTIES:

  • Builds customer relationships
  • Maintains acceptable appearance of valet booth and porte-cochere.
  • Creates a positive and safe work environment
  • Assists management where needed
  • Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.
  • Other duties as assigned.

EDUCATION and/or EXPERIENCE:

  • High School Diploma or GED preferred
  • Two years’ experience in Valet or related field preferred

QUALIFICATIONS:

The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position.

  • A valid AZ Driver’s License and successful Motor Vehicle Report (MVR) is required.
  • Must be at least 18 years of age.
  • Must be able to read, write, speak and understand English.
  • Must have speed and accuracy in order to maintain maximum efficiency.
  • Adheres to regulatory, departmental and company policies.
  • Must be outgoing, energetic, genuine and customer oriented
  • Must be able to drive manual transmission vehicles
PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to lift 50 pounds.
  • Must be able to sit, stand, kneel, bend, squat, climb, walk or run.
  • Must be able to run and stand for up to 10 hours per day.
  • Must be able to work outside in excess of115-degree weather and stand on feet for at least 4 hours during any workday.
  • Must be able to tolerate areas containing dust
  • Must be able to tolerate areas containing secondhand smoke
  • Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with second hand smoke
  • Must be able to work at a fast pace, efficiently.
  • Must be able to respond to visual, olfactory and aural cues.
  • Must be able to operate in mentally and physically stressful situations
  • Must be able to work a flexible schedule including weekends, evenings and holidays

DISCLAIMER:


Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).


Qualifications:

JOB SUMMARY:

The Valet Lead is responsible for providing support to the hotel supervisor in overseeing the operations of the Valet porte-cochere(s), driveway and valet parking lot. This position is responsible for role modeling all roles in the Valet department.
ESSENTIAL JOB FUNCTIONS:
  • Performs all duties associated with receiving guest vehicles
  • Performs all required guest service behaviors.
  • Assists with removing any heavy items from vehicles
  • Fosters a sense of urgency within the team by leading by example
  • Manages booth at all times so as to allow parkers to offer fast and efficient service.
  • Parks and retrieves guest vehicles when needed
  • Oversees operation of the valet booth
  • Proactively avoids and eliminates any service disruptions.
  • Directs traffic flow and monitors parking & retrieval times.
  • Keeps valet lines moving at all times to prevent back log of vehicles
  • Provides department training for all newly hired Valet employees

ADDITIONAL JOB DUTIES:
  • Builds customer relationships
  • Maintains acceptable appearance of valet booth and porte-cochere.
  • Creates a positive and safe work environment
  • Assists management where needed
  • Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.
  • Other duties as assigned.
EDUCATION and/or EXPERIENCE:
  • High School Diploma or GED preferred
  • Two years’ experience in Valet or related field preferred

QUALIFICATIONS:

The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position.
  • A valid AZ Driver’s License and successful Motor Vehicle Report (MVR) is required.
  • Must be at least 18 years of age.
  • Must be able to read, write, speak and understand English.
  • Must have speed and accuracy in order to maintain maximum efficiency.
  • Adheres to regulatory, departmental and company policies.
  • Must be outgoing, energetic, genuine and customer oriented
  • Must be able to drive manual transmission vehicles
PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be able to lift 50 pounds.
  • Must be able to sit, stand, kneel, bend, squat, climb, walk or run.
  • Must be able to run and stand for up to 10 hours per day.
  • Must be able to work outside in excess of 115-degree weather and stand on feet for at least 4 hours during any workday.
  • Must be able to tolerate areas containing dust
  • Must be able to tolerate areas containing second hand smoke
  • Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with second hand smoke
  • Must be able to work at a fast pace, efficiently.
  • Must be able to respond to visual, olfactory and aural cues.
  • Must be able to operate in mentally and physically stressful situations
  • Must be able to work a flexible schedule including weekends, evenings and holidays
DISCLAIMER:

Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).


Application Instructions

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