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Job: Housekeeping Supervisor

This posting has expired and is no longer available.

Job Description

Harrah's Ak-Chin Casino, where we Inspire Grown-ups to Play! 

Are you a natural leader?  Do you like working in a fast and fun environment?  If you answered yes to either one of these, then you MUST apply!!!
 
KEY JOB FUNCTION:
Manages, observes and leads the Housekeeping team members in delivering great service to our guests, ensuring the highest cleaning standards are met. The Housekeeping Supervisor is expected to role model the set service behaviors, engage the team by providing recognition, development opportunities and creating an upbeat and positive environment. Members of the supervisory team are expected to constantly strive to delight our guests; exceeding their expectations through exceptional service and cleanliness.

Qualifications

EDUCATION and/or EXPERIENCE: 

  • High school diploma or equivalent is required. 
  • Must have at least 1-year previous housekeeping/EVS or related experience required. 
  • Successful completion of the Supervisor Leadership Assessment Program (SuperLAP) is required. 
  • Casino housekeeping/EVS experience preferred

QUALIFICATIONS:

The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position.

?         Must be able to speak, read, write and understand English

?         Successful completion of the Supervisor Leadership Assessment Program (SuperLAP) is required

?         Excellent interpersonal, customer service, team building and problem solving skills are required

?         Strong written and verbal communication skills are required

?         Must be proficient in Computer software to include Word and Excel

?         Highly motivated and self-directed

?         Must demonstrate the ability to calmly handle stressful situations and be willing to work any day and any shift 

?         Must present a well-groomed appearance 

?         Must be able to make rational decisions when handling guest and employee conflicts 

?         Must be able to listen and respond to visual and aural cues

?         Ability at attend to details when inspecting rooms 

?         Must possess the ability to guide, direct and train employees 

?         Must be able to assess guest needs

?         Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

  • Ability to speak Spanish a plus.

?         Must be able to work a flexible schedule including weekends, evenings and holidays 

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

  • Must be able to maneuver to all areas of the casino including up and down stairs and reach above shoulder level. 
  • Must be able to stand, stoop, twist, reach, kneel, grip and bend in the execution of normal duties. 
  • Must be able to push, pull and lift weight up to 75 pounds (proper training techniques for lifting will be provided). 
  • Must be able to see small objects in poorly lit area. 
  • Must possess coordination and dexterity to work with hand and power equipment. 
  • Must be able to stand and walk for the entire shift. 
  • Ability to climb ladders or use a lift that extends higher than 6 feet from the ground.
  • Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with second hand smoke
  • Must be able to work at a fast pace, efficiently. 
  • Must be able to respond to visual, olfactory and aural cues.  

?         Must be able to operate in mentally and physically stressful situations